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Privacy Policy


Privacy Policy


We, Tardeeh E Solutions (OPC) Pvt. Ltd., a company incorporated under the Companies Act, 1956 with its registered office at Naigaon Chandan kolipada near Padmashri marathi high school Bhiwandi Dist: Thane pin 421302, (hereinafter referred to as “Paytardeeh”). At Paytardeeh, we value your trust & respect your privacy. Paytardeeh recognizes the expectations of its customers/User with regard to privacy, confidentiality and security of their personal information that resides with Paytardeeh.

This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By downloading and using the Paytardeeh application/ website site you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access Paytardeeh website/App.

The terms “We” / “Us” / “Our” individually and collectively refer to each entity being part of the definition of Paytardeeh and the terms “You” / “Your” / “Yourself” refer to the users.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Paytardeeh applications, desktop website & mobile site (collectively referred as website/App).

You agree to be bound by the terms and conditions of this Privacy Policy by using the Paytardeeh application or using the website. If you disagree with these conditions, we won't be able to register you since we need this policy in order to give you a safe and satisfying experience.

You expressly agree that we may use and disclose your personal information in the ways described in this Privacy Policy by simply using the App or Website. The Terms of Use are governed by this Privacy Policy and are included therein.



General


We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Paytardeeh will only be in connection with the provision of agreed services & products and this Privacy Policy.

Periodically, we may reveal general statistical information about Paytardeeh & its users, such as number of visitors, number and type of goods and services purchased, etc.

We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.



Personal Information


Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on Paytardeeh.

Personal details (e.g. name, email address, contact details including, residential address, date of birth, documents such as identity card / passport details / Aadhaar details / PAN / Voter ID / driving licence, and/or agreement details) provided by you to us to avail various products/services from us.

Your details including transaction history, balances, payment details, for effecting transfer of money through various payment channels provided by us. Financial details (e.g. income, and/or credit history) needed as part of request for some of our products/services. Images of documents/ photos required to avail any of our products/services.

Information obtained from your mobile device by way of using our app like device location & contacts.

When you browse through Paytardeeh, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.



Use of Personal Information


Personal Information we may collect from you are as under:


We use your personal information in our business operations to deliver our goods and services or those of our partners, as well as to carry out tasks like the following:
● to facilitate the transactions or to report on the transactions;
● to conduct analysis and research in order to improve or enhance our services, products, and security;
● to check and process your requirements submitted to us for products/services and/or instructions or requests received from you in respect of these products/services;
● to inform you of any updates regarding modifications to the products, services, and terms and conditions;
● to investigate any complaints, claims, or conflicts;
● to respond to your queries or feedback submitted by you;
● to verify your identity for us to provide products/services to you;
● to conduct credit checks, screens, or diligence checks as we may be legally compelled;
● to monitor and review products/services from time to time;
● to design and maintain multiple risk management models, as well as to engage in financial, regulatory, and management reporting;
● for conducting audits and for record keeping purposes;
● for selective offers and promotions.


We may provide your personal information to our affiliates or other trusted businesses or persons or service providers engaged by us, or institutions that we partner with to assist us with providing you with products/services to better serve your needs and interests, based on your instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. We also use your Personal Data to fulfil the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customise your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers based on your previous orders and interests.

We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customise your experience at Paytardeeh, providing you with content that we think you might be interested in and to display content according to your preferences and as a Service provider Paytardeeh.



Sharing of personal information

We might divulge personal data to our affiliates and other corporate entities.

We may use personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) provided by you to our corporate entities and affiliates in the course of making transactions.

We might also give third parties anonymized data that was derived from your personal information. In order to give you access to our Services, to abide by legal obligations, to enforce our User Agreement, to support our marketing and advertising efforts, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services, we may need to provide you with this disclosure. Without your express permission, we will never give your personal information to a third party for marketing or advertising

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Your personal information will be shared or sold by us and our affiliates to another corporate entity if we (or our assets) decide to merge with, be acquired by, or go through a business restructuring, merger, or reorganisation. If such a transaction takes place, the new combined firm (or the other business entity) will be obligated to abide by this privacy statement with regard to your personal information.



Provide Services to Retailers/Partners

Paytardeeh provide services: Money Transfer, Mobile Recharge, Bills payment, DTH Recharge, AEPS, Payment Gateway, UPI Collections, Etc.

As outlined in our agreement, it is crucial to recognize that Paytardeeh cannot be held accountable for any misuse of above services While we strive to provide a reliable and secure services in our platform it is imperative for users to understand their obligations and limitations under the terms and conditions.

Instances of misuse not only violate the terms of our agreement but also pose risks to the integrity and reputation of [Company/Organization Name]. Therefore, it is essential for all users to exercise responsibility and adhere to the guidelines outlined in the terms and conditions.

As a provider of money transfer Recharge and bills payment Etc services, we prioritize the integrity and security of our platform to ensure lawful and legitimate transactions for our valued customers. It is imperative to reiterate that our company does not endorse, facilitate, or tolerate any form of money laundering.



Collecting Information

Information collected will not be shared with or sold to any third parties. Simplified Recharge Partners may collect personally identifiable information from users who interact with the application, like: Username, password, and email address when you register for an account. After completing registration, a successful user may update his profile's name, photo, and other details.




The deletion of your personal data

You can choose to delete your account at any moment on the Paytardeeh app, internet, mobile WAP site, or mobile application. With this, we shall stop giving your data to outside parties for the above-described processing. However, we only keep your personal data as long as it serves its intended purpose before discarding it, with the exception of any records that must be kept for a certain period of time in accordance with relevant legislation.

Your transaction records must be kept for extended periods after an account has been deleted under the restrictions of several laws. Additionally, we may be required by local law to keep your Personal Data for extended periods of time if any legal or regulatory proceedings are pending or if we receive any legal or regulatory orders to that effect.



Location Information

In order to provide certain services, we may require access to location information, phonebook and Email address, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain services will not function properly and you will not be able to use those services.

If the end user provides the consent, then we obtain the end user's permission to allow access to location and phonebook, but we do not share this information with third-party applications. We provide agreed-upon third-party service providers with an email address, mobile phone number, and location in order to fulfil service requirements. In such cases, we are not sending any sensitive data. This is as per NPCI and TRAI standards.



Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Paytardeeh uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.



Children’s Privacy

These Services do not address anyone under the age of 17. I do not knowingly collect personally identifiable information from children under 17 years of age. In the case I discover that a child under 17 has provided me with personal information, I immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact me so that I will be able to do the necessary actions.



Links to other Sites

Our site links to other websites that may collect personally identifiable information about you. Paytardeeh is not responsible for the privacy practices or the content of those linked websites.



Security

Paytardeeh has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.

We have offered numerous levels of protection to protect your app, including the App Lock function that you can enable and the Login/Logout option. Additionally, we enforce device binding to prevent the same login from being used on many devices without extra authentication or an OTP. Please don't divulge your app login information, password, or OTP to anyone.


Your Consent

By using Paytardeeh and/or by providing your information, you consent to the collection and use of the information you disclose on Paytardeeh in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

For merchants accepting payments through Paytardeeh for their websites/app/stores/shops.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it to the Grievance Officer.

Online queries in Paytardeeh merchant’s dashboard (https://Paytardeehhelp.com/)

Helpline - 7744853989

If Paytardeeh needs additional time for any case, same will be informed to customer along with reason of delay and expected resolution timelines

If customer's issue is not resolved even after contacting various complaint resolution channels, he/she can reach out to our office at:

TARDEEH E SOLUTIONS (OPC) PVT Ltd.
Naigaon Chandan kolipada near Padmashri marathi high school Bhiwandi – 421302
Email: Saurabhjaiswal466@gmail.com